Quality is the buzz word of the '90s but achieving it demands resources that can train everyone.
For ten years LaserMedia has supplied Quality training to the largest multinationals as well as to small to medium sized companies across Europe. We have now opened for business in the USA.
We have products that range from `ISO9000 Training a Winning Team' to those that focus on specific quality procedures such as SPC, FMEA and Design of Experiments.
Take a look at the range of products listed and remember that all feature video sequences, animated graphics and audio to make understanding easier. In all cases they have delivered results to an estimated European audience of millions. The listing that follows also gives the language versions available. This means the course is specific to the culture and language of that country.
At the end of the list, the contact points for the national LaserMedia offices are given.
Please contact your nearest office for more information on any of the products listed.
LaserMedia is the marketing and distribution arm of Futuremedia PLC, creator and producer of interactive media products.
ISO9000 - Training a Winning Team
Statistical Process Control
SPC for Special Situations
Design of Experiments
Failure Mode and Effects Analysis
The Quality Toolkit
Measurement System and Process Capability Studies
Machine Capability Studies
Measurement for Engineers
Team Oriented Problem Solving
Leading Teams
What's Your Contribution?
When Videodisc Meets CD
The Futuremedia Group Companies
The ISO9000 certification process usually calls for a shift in the culture of the organisation concerned. This requires that the concerns and fears of the employees are addressed at the outset and on a continuing basis once certification is achieved. This course is designed to deal with the human and organisational factors in the process.
Participants will, among other things, be able to:
- identify and relate the main requirements of a quality management system which complies with an ISO9000 standard
- identify the most common obstacles to achieving ISO9000 certification and how they can be addressed
- describe the benefits to the individual and the organisation of implementing ISO9000
Everyone affects quality. Therefore the course is designed for all employees in organisations that are either in the process of implementing an ISO9000 quality management system or have already done so and wish to provide ongoing training for existing or new employees.
Self-paced but typical study times would be 3-4 hours.
CD-ROM utilising MPEG-1 full screen, full motion digital video.
Installation Guide
Trainer's Guide
Student Guide
Student Questionnaire (for course follow up purposes)
Course Completion Certificate
A student record keeping facility is provided as an integral part
of the course.
UK English
American English
German
Portuguese
Italian
Manufacturing and supplying even the most basic products can involve dozens, sometimes hundreds of separate operations. Each of these can be subject to many sources of variation. One way to ensure quality is to implement a technique known as `statistical process control'.
The success of SPC lies in the realisation that, in any process, the quality of the end result can be achieved only by controlling the many different stages that contribute to it. SPC is a tool that both helps to prevent the occurrence of poor quality products or services and seeks to ensure a continuous improvement of quality. Moreover, it can ensure that improvements in quality and productivity can be achieved together.
The five-disc SPC course deals with all the major issues and makes a significant contribution to the training of SPC, both by teaching the basic skills and giving advice and guidance on how a company should go about implementing SPC.
The course, produced with the Ford Motor Company, has been used successfully by over 1000 companies across Europe and has provided an estimated one million users with a friendly yet in-depth practical approach to this subject.
Management at all levels, and the people who work on the individual stages in a given process, for example foremen, engineers, supervisors and operators.
Between 6-8 hours
Interactive Video
Various facilities are available throughout the course including an enquiry desk, help, glossary, formulae, panic, recap and pause options.
UK English
German
Dutch
Spanish
Portuguese
The benefits of improved quality and reduced costs associated with the implementation of SPC have encouraged organisations to refine and extend their techniques beyond those associated with traditional SPC.
This three-disc interactive video course builds on conventional SPC techniques and, amongst other things, enables participants to:
- recognise situations requiring the use of more sophisticated
techniques
- apply the techniques effectively
Techniques covered include:
- Standardised charting
- SPC with single measurements
- Multi-vari and 3-way charting
- Cusum charting
- Central limit theorem
- RSS rule
The course is aimed at engineers, process and administration supervisors, managers and all those who want to add to their knowledge of SPC and improve the quality of their products.
Study time is self-paced, but typical times would be between 6-8 hours.
Interactive Video
User's Guide
Trainer's Guide
Course Reminder
UK English
German
Portuguese
A key requirement in continuous quality improvement programmes is to reduce variation in process and product parameters to better meet customer expectations and requirements. This requires detailed knowledge of the parameters and the ways in which they interrelate.
Designed experimentation is an approach based on sound statistical principles which enables a great deal of information to be collected, with considerable efficiency, about the effects of parameters and their relationship to one another. From this, decisions can be made and action taken to improve current procedures and products.
Designed experimentation is a team-based activity which focuses attention on the key quality characteristics of the product or process under investigation. Techniques to capture team knowledge such as brainstorming, cause and effect diagrams, pareto analysis and control charts, are used in the early stages of the design of an experiment to identify the important factors that most influence the quality characteristics under investigation.
Designed for engineers, process supervisors and others who are interested in gaining increased knowledge of their processes and improving the quality of their products.
Approximately 8 hours
Interactive Video
User's Guide
Trainer's Guide
UK English
German
Spanish
One definition of quality is meeting customer expectations and requirements. Amongst other things this means providing products that are fit for their intended purpose and have a high degree of reliability, that is they are unlikely to fail in use.
Having highlighted the potential failures, identified causes and allocated priorities, the disciplined use of FMEA then indicates opportunities to take preventive action.
The principal areas of content in this two-disc IV course are as follows:
- FMEA Basic Principles
- Potential Failure Modes
- Effects of Potential Failures
- Potential Causes of Failure
- Design Verifications (Design FMEA only)
- Current Controls (Process FMEA only)
- Prioritising Potential Failures
- Risk Priority Numbers
Throughout the course the user can access various facilities, including Information, Manual, Clues and Review Functions.
The course has been designed to address the learning needs of those responsible for the design of components and the establishment of the processes which will make them.
Between 1 1/2 and 2 hours
Interactive Video
User's Guide
Trainer's Guide
UK English
German
Spanish
Portuguese
The decisions and actions that improve quality often need data and information. It is very important to be able to collect this data accurately and thoroughly to ensure that its interpretation is meaningful. This course presents eight basic tools and techniques for quality improvement that can be used to collect, present and analyse data.
The Quality Toolkit interactive video course enables everyone to recognise and apply these tools, understanding what the tools are, what they can be used for and the benefits of using them. The course also identifies the importance of teamwork to quality improvement efforts. Bringing together people with different experience, skills and knowledge, enables cross-functional problems to be overcome and allows people to become involved.
The eight basic tools of quality improvement covered in this course are:
- Flow charts - Cause and effect diagrams - Check sheets - Graphs (bar, line and pie) - Pareto diagrams - Histograms - Scatter diagrams - Control Charts
Engineers, operators and practitioners of quality improvement initiatives, in both manufacturing and administrative environments.
Between 2-3 hours
Interactive Video
Interactive reference manual
UK English
German
Dutch
Spanish
Portuguese
Establishing that manufacturing processes are capable of consistently producing parts within specification is fundamental to the achievement of quality. Unless that basic requirement is met, processes will always be subject to waste of material, time and effort, all of which are an unnecessary expense. The analysis required to establish capability is carried out through a process capability study.
In many processes the analysis of capability relies on the measurement of its output. It stands to reason that the analysis can only be meaningful if the data itself is significant. This significance is established using another kind of capability study - a measurement system and equipment capability study, usually referred to as a gauge study.
This course is fully up to date in terms of requirements for these studies. It also recognises the role the studies play in the pursuit of quality excellence, relates them to oneanother, and gives in-depth practice in the techniques required to carry them out.
The course is built around a simulation through which the user undertakes each type of study. The simulation uses a process and measurement system carefully chosen to be of general appeal and from which users will be able to translate the lessons learnt to their own process and measurement equipment.
Approximately 2 hours
Interactive Video
Throughout the course the user can access various facilities that provide information about the course content and how the use the system. These include Help, the use of Symbols, the explanation of formulae, Pause, Recap, Panic, and a Calculator.
UK English
German
Spanish
Portuguese
Producing and manufacturing any product involves a series of different operations and processes. Each of these uses a different piece of machinery and each is a potential area for loss of quality and productivity. So how can you be sure that your machinery is able to meet stringent quality standards?
The most popular approach used to ensure quality is a system called `Machine Capability Studies'. This involves assessing machinery to ensure consistent performance within specification. Used within an integrated quality programme, Machine Capability Studies is an effective technique for quality improvement.
The course has been designed to meet the needs of engineers who have to carry out relevant studies.
Approximately 1 hour
Interactive Video - suitable for all IVA systems
Trainer's Guide
Guide to setting up the system
UK English
Improving and maintaining accuracy and quality in manufacturing is vital. How components are measured, what tools are used, how to read scales and types of measurement are essential skills for engineers.
The science of measurement is a complex and detailed subject. Engineers need to be skilled in measuring and have a knowledge of variants and different types of equipment for measurement. At the end of this course, the user will be able to recognise and use the terminology and syntax found in engineering measurements. They will also be familiar with the terminology, principles and equipment used in the transfer of the standards of linear measurement to the workplace for the calibration of equipment and other applications.
Measurement for Engineers is a practical course for anyone involved in engineering. BTEC accredited, the course trains apprentices and existing craftsmen in the theory and practice of engineering measurement.
Approximately 4 hours
Interactive Video
User's Guide
Trainer's Guide
UK English
Effective problem solving is the key to survival in today's competitive environment. However, it has been hindered by factors such as incorrect definition of the problem, hurrying the problem-solving process, and a lack of technical skills required to remedy the issue. Consequently the results lead to considerable ambiguity, failure to solve the initial problem and poor quality processes.
Team-Oriented Problem Solving, or TOPS for short, is a methodology that concentrates on achieving Total Quality Excellence, helping to bring about a change of emphasis from problem solving to problem prevention and hence, continuous improvement. This five-disc course enables the user to understand and apply the processes involved in TOPS through the eight-discipline methodology. These disciplines are:
- Use Team Approach
- Describe the Problem
- Implement and Verify Interim Containment Actions (ICA)
- Define and Verify Root Causes
- Choose and Verify Permanent Corrective Actions (PCA)
- Implement Permanent Corrective Actions (PCA)
- Prevent Recurrence
- Congratulate Your Team
Anyone who is likely to be involved in the resolution of a team-based problem will benefit from this course.
Approximately 8 hours
Interactive Video
User's Guide
Trainer's Guide
UK English
Today's business community recognises the significant and positive impact that good teamwork has on productivity. It has also realised that successful teams don't spring into being on their own; they need effective, confident leaders.
Leading Teams covers practical ways to increase people's team-leading skills. Students are given opportunities to take on the role of team leader. They get practice and advice on motivating people, handling conflict, setting goals and building a team culture. Retail, service and manufacturing examples are used to relate theory to the real world.
- First-line managers, supervisors, project managers and team leaders
- Those who are new to management or need to refresh their team-leading skills
- Managers whose companies are restructuring to initiate a team approach
4-6 hours plus 5-30 minutes stand-alone elements
CD-ROM
Student's Workbook
Tutor's Guide
UK English
American English
French
German
This course aims to provide an understanding of the culture and methodology of Total Quality Management (TQM). It deals with commitment and understanding, focusing on the need to meet customers' requirements first time, on time, every time. It is relevant to people with little previous knowledge of TQM, and serves as a test of practical commitment and understanding of the central issues for those who are already conversant with the theory of TQM.
The course covers examples of quality issues in production, sales, distribution and marketing. Among the issues discussed are:
- The principal benefits of quality
- Internal supplier/customer relations
- Prevention of defects and errors rather than detection
- Process Capability
- Costs of Quality
- Quality indicators
Aimed at all levels of personnel, from senior management through to middle management and those on the shop floor.
Between 3-5 hours to complete the course
Interactive Video
User's Manual
Trainer's Manual
UK English
Futuremedia PLC has launched a PC slot-in card that allows the use of both interactive videodiscs and CD digital full motion video in the same system.
Usually, videodisc-based multimedia uses add-on cards such as VideoLogic's DVA4000 to provide videodisc control and the overlay of video and computer displays. Digital video, using Video CD or MPEG-1, uses a card such as Sigma's Real Magic to decode full-screen full-motion video (FMV). Both of these cards require connection to the feature connector of the PC - something which cannot normally be done - but Futuremedia's FCS100 card allows each display card to be connected and then subsequently selected under software control, either to give videodisc or CD playback.
"At present, many interactive multimedia training products employ videodisc, and it will take several years before such a wide range of CD-equivalent products become available. In the meantime, users ideally want to use existing products alongside the new, and all this on a single delivery station. Futuremedia's low-cost option provides a simple way forward to the all-digital age", comments Dr Peter Copeland, Chairman and Managing Director of Futuremedia.
The card is distributed direct by LaserMedia companies and by dealers.
UK
Futuremedia PLC Parent Company and Multimedia Production Centre.
LaserMedia UK Ltd Sales, Distribution and Support Centre for comprehensive portfolio of multimedia training products
Media House, Arundel Road, Walberton, Arundel, West Sussex BN18
0QP
Tel: +44 (0) 1243 555 005 Fax: +44 (0) 1243 555 025
e-mail: 100444.3271@compuserve.com
UK Sales Desk: Lucy Thomson or Debbie Lewis
Germany
Max-Planck-Strasse 39A, 50858 Köln, Germany
Tel: +49 (0) 2234 955 180 Fax: +49 (0) 2234 955 1855
All enquiries: Rainer Illing
Italy
Via Turati 28, 20121 Milano, Italy
Tel: +39 (0) 262 72 456 Fax: +39 (0) 262 72 999
All enquiries: Sonia Regola
Benelux
Kantoorgebouw `Aetsveld', Van Houten Industriepark 11/1, 1381
MZ Weesp, Netherlands
Tel: +31 (0) 2940 18033 Fax: +31 (0) 2940 31088
All enquiries: Paul Schreuders
Portugal
Av Vento Gonçalves No 7,1°Dto, 2900 Setúbal,
Portugal
Tel: +351 (0) 65 526 547 Fax: +351 (0) 65 534 200
All enquiries: João Vintém
USA
300 Business Center Drive, Suite 306, Pittsburgh, PA 15205, USA
Tel: +1 (1) 412 788 8566 Fax: +1 (1) 412 788 8570
USA Sales Desk: Jim Thompson
Please pass your comments/ suggestions/ requests to
help@quality.co.uk
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