This is the text of an article published by Peter Griffin


Who are our best suppliers ?

How do they know what we expect ?

The company should know its preferred suppliers and sub-contractors. These are the suppliers/ sub-contractors who provide acceptable goods/ services, at the required time, on the majority of occasions. These suppliers represent minimal additional cost to your company (in rectification, damage, delays, expediting).

The other primary requirement is a system by which the supplier/ sub-contractor is clearly advised of exactly what is required, and by when. This is often achieved by use of a Purchase Order system.

A secretary may order some letter envelopes. If the order does not specify the type (gummed, self-seal, card backed) she or he may not receive what she expected.

How Can We Identify The Best Suppliers ?

By sampling their products
By inspecting their products or services on delivery
By recording when they do not meet the requirements
By consulting their other customers

There is no requirement in ISO9000 to send questionnaires to vendors !!!! .... and no benefit in doing so if you already know your best vendors.

Editor's Notes

Peter Griffin is managing consultant of P Griffin & Associates (PGA); one of the leading quality management consultancies operating in Europe and the USA.

P Griffin & Associates have assisted 260 companies (ranging from 3 employees to multi-national corporations) to achieve improvements in quality and ISO9000 Registration.

While the majority of companies fail to achieve ISO9000 certification at the first attempt, 98% of PGA's quality assurance clients have achieved first-time success.

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Last Updated November 19, 1995
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