This is the text of an article published by Peter Griffin
Who will produce it ?
And when ?
Other items in need of control, to ensure that acceptable products are produced include:-
ISO 9000 requires an improved control system for "Special Processes". These are processes which cannot easily be inspected on completion (e.g. welding). The simplest means to ensure that they are correct each time is by experimenting, and then documenting the successful process (personnel, equipment, materials, sequence, environment). The process can then be repeated exactly each time the product is required. Production of a reject becomes improbable.... but unfortunately, not impossible.
Peter Griffin is managing consultant of P Griffin & Associates (PGA); one of the leading quality management consultancies operating in Europe and the USA.
P Griffin & Associates have assisted 260 companies (ranging from 3 employees to multi-national corporations) to achieve improvements in quality and ISO9000 Registration.
While the majority of companies fail to achieve ISO9000 certification at the first attempt, 98% of PGA's quality assurance clients have achieved first-time success.
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Last Updated November 19, 1995