This is the text of an article published by Peter Griffin
How can we produce it ?
Does it meet the requirements ?
Design is the production of something new, although it is more normally a variation of an existing product or service. It may be a new product, or it may be a system made up of many products.
The process demands that we establish:-
This information establishes our Design Plan, against which we can monitor our progress.
Once the criteria are established, the process can be controlled. "Original" design is normally performed by staff exercising a degree of inventiveness, and considering optional ways of achieving the objectives.
Once it is thought that the objectives have been met, the design must then be "verified" to ensure that the objectives have truly been achieved. This can be performed by:
|review (by another competent person)|
|testing of prototypes|
|comparison with other similar designs|
|asking the customer|
Peter Griffin is managing consultant of P Griffin & Associates (PGA); one of the leading quality management consultancies operating in Europe and the USA.
P Griffin & Associates have assisted 260 companies (ranging from 3 employees to multi-national corporations) to achieve improvements in quality and ISO9000 Registration.
While the majority of companies fail to achieve ISO9000 certification at the first attempt, 98% of PGA's quality assurance clients have achieved first-time success.
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Last Updated November 19, 1995