Have we lost or damaged it ?
These are goods which may be provided by the customer (or his agent), normally free of charge, for incorporation into the product. The existence of "free issue" products will only be relevant to certain companies, however it should be remembered that items returned to the company for repair or rectification are also within this category.
These items should be recorded on receipt, with any unacceptable elements recorded and advised to the customer.
Should the items become lost, damaged or unserviceable, while in the company's control, the problem should again be recorded and advised to the customer. The items belong to the customer.
Peter Griffin is managing consultant of P Griffin & Associates (PGA); one of the leading quality management consultancies operating in Europe and the USA.
P Griffin & Associates have assisted 260 companies (ranging from 3 employees to multi-national corporations) to achieve improvements in quality and ISO9000 Registration.
While the majority of companies fail to achieve ISO9000 certification at the first attempt, 98% of PGA's quality assurance clients have achieved first-time success.
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