Contract Review

This is the text of an article published by Peter Griffin

What does the customer require ?

Can we deliver it ?

This requirement is relevant to the negotiation of a contract ( e.g. construction), or the receipt of an order (e.g. mail order catalogue). All orders or contracts should be reviewed to ensure:-

1. The customer's requirements are understood and documented

2. The company has the ability to meet the customer's requirements

3. Any differences between a quotation and the order are identified and resolved

The customer's requirements can include many elements, for example:-

	product
	options
	timescales
	delivery method
	terms of contract
	method of payment

The company's ability also has many elements, for example:-

	people, skills, experience
	production tools and equipment
	raw materials
	stock availability
	information, drawings, instructions
	existing production capacity

Once this stage is completed, the information can be passed to all other productive processes.

Editor's Notes

Peter Griffin is managing consultant of P Griffin & Associates (PGA); one of the leading quality management consultancies operating in Europe and the USA.

P Griffin & Associates have assisted 260 companies (ranging from 3 employees to multi-national corporations) to achieve improvements in quality and ISO9000 Registration.

While the majority of companies fail to achieve ISO9000 certification at the first attempt, 98% of PGA's quality assurance clients have achieved first-time success.

Please pass your comments/ suggestions/ requests to

help@quality.co.uk

To gain more information contact Peter Griffin & Associates on

E-mail pgrifster@gmail.com

 

 

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Last Updated November 19, 1995
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