This is the text of an article published by Peter Griffin
Can we deliver it ?
This requirement is relevant to the negotiation of a contract ( e.g. construction), or the receipt of an order (e.g. mail order catalogue). All orders or contracts should be reviewed to ensure:-
The customer's requirements can include many elements, for example:-
|terms of contract|
|method of payment|
The company's ability also has many elements, for example:-
|people, skills, experience|
|production tools and equipment|
|information, drawings, instructions|
|existing production capacity|
Once this stage is completed, the information can be passed to all other productive processes.
Peter Griffin is managing consultant of P Griffin & Associates (PGA); one of the leading quality management consultancies operating in Europe and the USA.
P Griffin & Associates have assisted 260 companies (ranging from 3 employees to multi-national corporations) to achieve improvements in quality and ISO9000 Registration.
While the majority of companies fail to achieve ISO9000 certification at the first attempt, 98% of PGA's quality assurance clients have achieved first-time success.
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Last Updated November 19, 1995